Diabits Knowledge Base

General Information

What is the Diabits App?


The Diabits app is a personalized diabetes management tool which leverages machine learning technology and generates estimates for where a user’s blood sugar will go in the next hour. The estimates in the Diabits app are based on CGM data. The app combines a user’s basic profile information, their CGM data, and information about fitness and activity, and produces the most likely trend for where the user’s blood sugar will go in 5 minute intervals for 15 to 60 minutes. The Diabits app can then notify the user to upcoming highs, lows, and other changes in their trend. The Diabits app is built to help users make better informed decisions, and thus manage their blood sugar control. Use the estimates in your Diabits app to have peace of mind, and have extra time to make the important decisions which affect your health. Please keep in mind the following when using the Diabits app: The Diabits app ("the app") is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management. The estimates of blood sugar in the Diabits app should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM"). Always refer to the measurement made by your CGM before making any corrections with food, insulin, or otherwise. Do not use the Diabits app to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system. The Diabits app is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider. The data displayed in the Diabits app, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact. Only your CGM itself may be considered a fully accurate source from which to view or receive data from your CGM. The estimates in the Diabits app are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future. The machine learning model which powers the Diabits app takes between three and seven days to learn your personal physiology, and will become more accurate with continued use. The Diabits app, by default, sets the low boundary of your target range at 70 mg/dL or 3.9 mmol/L. The high boundary is set at 180 mg/dL or 10 mmol/L. You may change these values at any time, and should set your target range boundaries based on the recommendation of your primary care provider.




How does the Diabits app work?


The Diabits app runs on a machine learning algorithm which uses a multivariate analysis method to determine the most likely values for your future blood sugar in 5 minute intervals for 15 to 60 minutes into the future. The algorithm can take in a variety of data inputs. Primary inputs include the time of day, and blood sugar data from a CGM. Other inputs include activity and fitness data, as well as other various inputs either generated by the user or their phone. While these secondary inputs are not necessary to allow the Diabits app to function, they can help the app better personalize your results. The algorithm takes 3 to 7 days to learn an individual’s physiology. During the learning period the Diabits app will generate estimates for a horizon shorter than 60 minutes. The algorithm will estimate further into the future as the user’s CGM collects data, and as the user tags data and interacts with the app. After 7 days, on average, the Diabits app will have developed a fully personalized model and will display estimates for 60 minutes, so long as it has sufficient data available from your CGM.




How accurate are my future estimates?


The estimates made by the Diabits app were clinically studied: (1) in a study with the BC Children's Hospital, run in 2017. During the 2017 study we tested at 94.9% accuracy between our estimated point and the point which we measured one hour later. (2) In simulating testing in the lab in 2019, accuracy was 98.2%.




Who is Bio Conscious?


Bio Conscious is a health analytics company which develops apps and platforms for patients and care providers. Our mission is to enable our users to better understand and treat diseases, using AI analytics. You can learn more about our other projects at www.bioconscious.tech. Bio Conscious Technologies Inc. is a Canadian company, headquartered in Vancouver, Canada. Bio Conscious Technolgoies Inc. has a subsidiary based in London, UK, called Bio Conscious Technologies Ltd.




When was the Diabits app first released?


The Diabits app was first released for iOS in 2017 following the successful completion of clinical trials with BC Children’s Hospital. At the time, the Diabits app offered only blood sugar estimates and no additional features. Since then we have come a long way. Learn more about us and our work on our about page.




How do I contact you?


You can contact us either by filling in our contact form or by emailing ask@diabits.com. If you have support-related questions or comments, you can reach us directly from the Diabits app. In the app, go to the settings menu and select “Support”. Reach our support team via email at support@diabits.com. Support for the Diabits app is handled directly by our development team, located in Vancouver, Canada. Please be aware that any inquiries to support made outside of regular business hours may not be answered until the next business day. Our standard hours of operation are 8:00 AM to 6:00 PM, Pacific Time, Monday to Friday. Our team does monitor the support inbox periodically on weekends and Canadian holidays, but may take longer than normal to respond.




How can I keep up to date with what you are doing?


You can join our newsletter! We will email you less than once a month - only when there is something interesting to share. Click here to sign up. You can also visit our change log where we publish a detailed list of changes and fixes for each release, but you might find it easier to just get the newsletter right to your inbox.




I'm an investor, can I set up a meeting?


Bio Conscious Technologies Inc. is always interested in developing relationships with investor sand discussing opportunities for investment. Please contact us at ask@diabits.com and provide some details about your fund. We will respond as soon as we can in order to set up a meeting.




I'm an industry adviser, can we set up a meeting?


Bio Conscious Technologies Inc. is always interested in speaking with industry experts to learn more about ideas and activities in the health and technology space.
Please contact us at ask@diabits.com and provide some details about yourself. We will respond as soon as we can in order to set up a meeting.




I want to license your software, can we set up a meeting?


We license the algorithm used in the Diabits app to device manufacturers and app makers who work with continuous blood glucose data. Our goal is to make the health improvements yielded by the Diabits app available to as many people as possible, and we want to work with you!
To set a meeting please reach out to us at ask@diabits.com, and tell us a little more about what you are looking for.




Are you hiring?


The Bio Conscious Technologies Inc. team is expanding. As we scale, we continue to work towards creating solutions for diabetes and other chronic diseases. We are looking for talented people that are passionate and share our vision for creating personalized disease prevention and management solutions. We want to hear from you! You can reach out directly at ask@diabits.com. In your email, include a little information about yourself, what sort of role you are looking for, and why you are passionate about what we do. We are also often hiring for specific roles. You can find more information at www.bioconscious.tech/careers.




What does the Diabits app cost?


The Diabits app is completely free. Download the app and use for unlimited predictions, followers, and tracking of the things which affect your blood sugar every day. While Diabits used to require a paid subscription, we’ve realized that diabetes is far too expensive already. So, why would we make it harder? Enjoy Diabits free, forever.




Can I try the Diabits app for free?


Absolutely! In fact, the Diabits app is always free. While Diabits used to require a paid subscription, we’ve realized that diabetes is far too expensive already. So, why would we make it harder? Enjoy Diabits free, forever.




I have a question about my bill.


For users with legacy accounts who previously had a Diabits premium subscription before the app became free on December 3rd, 2019, please reach out to suppoer@diabits.com for any questions about historic bills.




How do I redeem a promo code on iOS?


Redeem a promo code in the app store. Open the app store on your iPhone and select the “Apps” tab. It will likely be in the middle of the navigation bar at the bottom of your screen. On the apps screen, scroll down to the bottom of the page. Select the button “Redeem” On the redeem page, select the “Enter code manually” link and enter your promo code. Your subscription should now be active. Please note, if you pay for a subscription and redeem a promo code before the end of your billing cycle, your promotional subscription will commence on the date you redeem the code rather than the first day of your next billing cycle.




I redeemed a promo code and got an email about my subscription from Apple, why is that?


Apple will sometimes confirm that you have used a promo code by sending you an email indicating that you have enabled your subscription. This email indicates the normal price of the subscription, and may include your credit card information. If you have 'auto-renewed' enabled and have used a promo code.




Can I share my data with my doctor or endocrinologist?


If your doctor, endocrinologist, nurse, or diabetes coach or therapist wants to help you better manage your blood sugar, there are a few ways you can use the Diabits app to help. We encourage you to share the Diabits app with your primary care provider, so that they can better help you with your treatment. You can either bring your phone and share the app directly with your primary care provider during your next consult, or if you would like to share with your primary care provider more directly, you can send them a follower invite. We recommend asking your primary care provider first before inviting them to be your follower, as this may be outside the scope of their work, or may be against a local regulation governing physician-patient interaction in their jurisdiction. You can also consider sharing your Diabits Weekly Analytics Report with your primary care provider.




Should I use the Diabits app?


The Diabits app is a companion app for people who use a CGM. Managing your blood sugar with the added information provided by blood sugar estimates can help you gain better control over fluctuations. When using the Diabits app, be sure to keep in mind the following: The Diabits app ("the app") is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management. The estimates of blood sugar in the Diabits app should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM"). Always refer to the measurement made by your CGM before making any corrections with food, insulin, or otherwise. Do not use the Diabits app to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system. The Diabits app is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider. The data displayed in the Diabits app, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact. Only your CGM itself may be considered a fully accurate source from which to view or receive data from your CGM. The estimates in the Diabits app are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future. The machine learning model which powers the Diabits app takes between three and seven days to learn your personal physiology, and will become more accurate with continued use. The Diabits app, by default, sets the low boundary of your target range at 70 mg/dL or 3.9 mmol/L. The high boundary is set at 180 mg/dL or 10 mmol/L. You may change these values at any time, and should set your target range boundaries based on the recommendation of your primary care provider.




Who is the Diabits app for?


The Diabits app is for anyone who wants to get a better understanding of how their blood sugar changes throughout the day, and anyone who wants to manage their blood sugar better. The Diabits app can be used by anyone who uses a Dexcom continuous glucose monitor (CGM), or who has a CGM connected to their Nightscout account. You do not need to have diabetes to use the Diabits app, but you do need a CGM. The Diabits app works for anyone who has type I diabetes, type II diabetes, gestational diabetes, pre-diabetes, or who simply wants to track their blood sugar.




What do you do with my data?


We hold your data securely and never share or distribute any data without your consent. You can read our privacy policy here.




I think some of my data is incorrect, can I delete or change it?


There are two types of data in your account, measured data and entered data. Measured data is collected from your CGM and your fitness wearable. If there is an issue with your measured data it has likely come from your 3rd party device. On request, we can delete erroneous data points, but we cannot alter the data collected from a 3rd party device unless it is clear that an error has occurred during the transfer of data from the 3rd party service or device, to our services. Please contact support to go through this process. Entered data is collected when you enter data into your account. You can edit all entered data in your app, including your date of birth, gender, year of diagnosis with diabetes, ethnicity, height, and all data associated with your tags. If you have difficulty editing any data in your account, contact support for assistance.




Can I download my data?


Your data is your own. Download your data from your settings menu in your Diabits app. You will be emailed a complete record of what is stored in your account. Should you be unable to use this utility, we are happy to send you a complete record of the data we have collected. Please email support@diabits.com to request your data.




Can I purge my data?


Your data is your own. We are happy to comply with a request to purge your data from our records. Note, if you purge your data you will lose access to your Diabits app, and will have to create a completely new profile if you decide you want to use the Diabits app again. Also, we will no longer be able to answer questions or give you details about anything in your Diabits account, or about your Diabits account, as we will have no records of it whatsoever.
If you would like to purge your data, please email support@diabits.com to start this process.




What is System Health?


System health is an indicator of how the Diabits app is performing. If you experience difficulty logging into the app, or experience any errors, you can consult our system health page to see if there is a service outage. We strive to have as few issues as possible, but sometimes we run into issues. Our goal is to make sure that you always know if there are any disruptions to service.




Where can I find the important disclaimer which I read when I first signed up to the app?


You can find all policy information, terms of service, and labeling for the Diabits app in the settings menu of the app. The intended use labeling for the Diabits app is also quoted below: The Diabits app ("the app") is a proof-of-concept product which is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management. The estimates of blood sugar in the Diabits app should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM"). Always refer to the measurement made by your CGM before making any corrections with food, insulin, or otherwise. Do not use the Diabits app to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system. The Diabits app is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider. The data displayed in the Diabits app, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact. Only your CGM itself may be considered a fully accurate source from which to view or receive data from your CGM. The estimates in the Diabits app are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future. The machine learning model which powers the Diabits app takes between three and seven days to learn your personal physiology, and will become more accurate with continued use. The Diabits app, by default, sets the low boundary of your target range at 70 mg/dL or 3.9 mmol/L. The high boundary is set at 180 mg/dL or 10 mmol/L. You may change these values at any time, and should set your target range boundaries based on the recommendation of your primary care provider.




I had a subscription when Diabits was paid, then it was free. Can I get my money back?


Billing for the Diabits app was managed through Apple itunes when the Diabits app was paid. As such, Apple was responsible for all billing, and we cannot directly process refunds to our users.
When we converted the Diabits app to a free service we notified Apple that users would require refunds. Should you require a refund for a subscription which was active at the time that the Diabits app became a free service, please reach out to support@diabits.com, and we’ll walk you through the process of connecting with Apple.





Platforms & Integration

Is the Diabits app compatible with my iPhone?


The Diabits app may be downloaded on any iPhone running iOS 12. If you own an iPhone SE, or a more recent model, and if your device is up to date, you should be able to use the Diabits app. Download the iOS app on the App Store at https://itunes.apple.com/ca/app/apple-store/id965600611.




Is the Diabits app available on Apple Watch?


If you run the Diabits app on your iPhone you may also install our Apple Watch app. We support Apple Watch 3 and up, or Apple Watches running WatchOS 5 and up. Download the Diabits apple Watch app by going to your Watch App on your phone after you’ve installed the Diabits iOS app. The Diabits app should appear in the available apps list.




Can I used the Diabits app on my iPad?


Currently the Diabits app is only available on smartphones. As we develop new platforms to service more users, we will continue to release on additional platforms. To be notified when your desired platform becomes available, sign up for our newsletter here.




Is the Diabits app available online in my web browser?


Currently the Diabits app is only available on smartphones. As we develop new platforms to service more users, we will continue to release on additional platforms. To be notified when your desired platform becomes available, sign up for our newsletter here.




Is the Diabits app available on Android?


The Diabits Android app is in development and will be available soon. To be notified when the Diabits Android app is released, sign up for our newsletter.




What Dexcom devices do you support?


We support any Dexcom device with share. Some Dexcom G4 devices come with Share. Dexcom G5 and G6 come with Share by default. In order for your device to connect to the Diabits app you must ensure Share is enabled. Dexcom Share will not be enabled until you have a follower. If you do not want to have a follower, simply add your own email address as a follower in your Dexcom account. Sending an invite to a follower, even if it's yourself, will ensure Share is enabled.




Do you support my Dexcom G4, Dexcom G5, or Dexcom G6?


We support any Dexcom device with share. Some Dexcom G4 devices come with Share. Dexcom G5 and G6 come with Share by default. In order for your device to connect to the Diabits app you must ensure Share is enabled. Dexcom Share will not be enabled until you have a follower. If you do not want to have a follower, simply add your own email address as a follower in your Dexcom account. Sending an invite to a follower, even if it's yourself, will ensure Share is enabled.




How do I connect my Dexcom CGM?


We support Dexcom CGMs with Dexcom Share. Ensure you have the information of your Share account handy. You connect your Dexcom CGM to the Diabits app when you sign up for Diabits. If you already have an account on the Diabits app and need to switch to a new Dexcom Share account, or have recently started using Dexcom, you may add your Dexcom CGM to the Diabits app in the settings menu under the CGM Provider setting. Select the Dexcom button sign into your Dexcom account. The Diabits app will now connect to your CGM. You need to ensure Share is enabled on your Dexcom app in order for the Diabits app to collect data. If you enable share but do not have any followers, Dexcom will assume Share is disabled. Solve this by adding yourself as a follower. Sending an invite to a follower, even if it's yourself, will ensure Share is enabled. See our FAQ article on enabling Dexcom Share for more information.




What do I do if I don't remember my Dexcom username or password?


You will have to reset your password, or recover your username with Dexcom directly. You can do this at store.dexcom.com/user/password.




What Abbott devices do you support?


The Diabits app currently does not support Abbott devices. We'll be developing Abbott integration in early 2020.




What Medtronic CGMs do you support?


We support any Medtornic device that you can connect to your Nightscout account. Learn more about Nightscout at http://www.nightscout.info/. Currently we do not connect to Medtronic devices natively.




How do I connect my Medtronic CGM?


We support Medtronic CGMs via Nightscout. If you do not use Nightscout, we currently cannot connect to your Medtronic CGM natively. First connect your Medtronic CGM to Nightscout. Learn more about Nightscout at http://www.nightscout.info/. Once you've done this, connect your Nightscout account to the Diabits app during account setup or on the CGM settings page. Select “Nightscout” and then enter your Nightscout URL. Ensure that you do not include the http:// or https:// at the beginning of the URL.




What is Nightscout?


Nightscout is a project with the goal of allowing diabetic users to collect and manage their data, and connect their devices. You can learn more, or see steps to set up an account at www.nightscout.info. If you use Nightscout you can connect your Nightscout account to your Diabits app.




Do you support my smart watch or fitness tracker?


We support Fitbit, Apple Watch, and any smartwatch connected to your Apple Healthkit account. We currently do not support any other smartwatches or activity trackers.




Do you support Fitbit?


Yes! We support Fitbit. Connect your Fitbit in the settings menu of your Diabits app app. Ensure your Fitbit is set up on your Fitbit account, and is actively reading your heart rate and/or step count. Select the “Fitness” setting in the Diabits app. Select “Add account” or “Update account” and you will be redirected to log into your Fitbit account. Once you’ve logged in, your Fitbit will be connected.




How do I connect my Fitbit?


Connect your Fitbit in the settings menu of your Diabits app. Ensure your Fitbit is set up on your Fitbit app, and is actively reading your heart rate or step count. Select the “Fitness” setting in the Diabits app. Select either “Add account” or “Update account” and you will be redirected to log into your Fitbit account. Once you’ve logged in, your Fitbit will be connected.




How does the Diabits app collect my fitness data?


We collect fitness data either through your Fitbit or your Apple Healthkit account. If you haven’t connected your Fitbit, or you do not give permission to the Diabits app to collect data from Apple Healthkit, then we don’t have any fitness data in your profile.




Can you estimate my blood sugar without fitness data?


The Diabits app uses your fitness data to increase the personalization of your blood sugar model in the algorithm. If you don’t connect a wearable, or if you remove your wearable, the algorithm will continue to act as normal, but won’t be able to automatically recommend activity tags or collect insights based on heart rate or step count. Your estimates will continue to be available, and accurate.




Can you connect to my insulin pen?


We currently do not connect to any insulin delivery devices, but are working on developing this technology. In 2020 we will release functionality to integrate with Novo Nordisk inpen technology. To be notified when we release functionality for new devices, sign up for our newsletter here.




How do I enable Dexcom Share?


Enable Dexcom Share in your Dexcom App. Dexcom G5 and G6 users will have a Share option in their Dexcom app. G4 users must ensure they have a “G4 with Share,” if you have this model, enable share using the Share 2 app on your phone. Dexcom G5 and G6 Users: Open your Dexcom app and find the Share icon in the top right corner of your screen. If the Share icon is coloured, share is currently enabled. For G5 and G6, make sure the "Share" icon on the top right is shown in color. The Share icon on the right of the status bar should be in colour. If the Share icon appears in gray, tap the icon and follow the prompts to set up and log into your Dexcom account and begin sharing your CGM data. In order for Share to function properly, you must have at least one follower listed. If you do not have a follower listed, you may add yourself as a follower to quickly enable Share. Ensure the switch to enable sharing is switched on, and that under the "followers" section you have at least one follower listed. Dexcom G4 with Share Users: Navigate to the Share 2 app on the phone that is paired with your transmitter and make sure that the status tab displays that sharing is enabled. It should look like the image below. If any part of the connection is shown in red, tap that connection and follow the on-screen prompts. On your Share 2 app, ensure all the listed connections are green, if any are red, tap that connection to enable.





Support Questions

How do I reset my password?


Please note, if you signed up for the Diabits app with Facebook or Google you do not have a password. You can reset your password in the Diabits app settings menu by selecting your “Account” setting and selecting the “Password” line. Enter your current password and your desired new password. Your password must be at least 8 characters long and cannot include spaces. Select “Update” to save your changes. You may also reset your password by selecting the “I forgot my password” button on the login screen. Enter your email address and we’ll send instructions to reset your password.




I forgot my password, help!


On the login screen of your Diabits app you can reset your password by selecting “I forgot my password.” Enter the email you used to create your account and we’ll send you instructions to reset your password. Please note, if you signed up for the Diabits app with Facebook or Google you do not have a password.




I forgot what email I used to create my account, what do I do?


If you forgot the email that you used to sign up for your Diabits app account, and have become locked out of your account and cannot log in, please email us directly at support@diabits.com. We’ll work with you to confirm your identity and recover your account.




I found a bug, how do I report it?


Please report any issues with you the Diabits app experience to our support team either through the app by selecting the “Support” option in the settings menu, or by emailing support@diabits.com.




Can I suggest a feature for the Diabits app?


We’re always happy to hear our user’s ideas! You can suggest features by contacting our support team either through the app by selecting the “Support” option in the settings menu, or by emailing support@diabits.com. We will also periodically email surveys to our users. If you receive a survey, please feel free to include any ideas or recommendations in your response.




How do I invite someone to follow me?


Invite a follower by going to the settings menu and selecting the “Manage Followers” setting. Here you’ll see a list of your active and inactive followers. Invite a follower by selecting the “+” sign at the top of the screen on the right. You can send an invite via text or email. When you make your selection we will automatically generate the text or email for you to send including a follower token. Simply fill in the recipient's address or phone number, and hit send. Your followers will need to download the Diabits app and then input the token into their app during setup. Once they have done this, they will be able to see your blood sugar data in their follower account.




What is a follower token?


A follower token is a unique string of letters and numbers which corresponds to your account. You generate a follower token by inviting someone to become your follower. If you want to follow someone on the Diabits app, you will need the user you want to follow to provide you with a token. They can send you a token by email or text, directly from their Diabits app. Do not share your follower token with anyone who you do not want following your account.




How do I get a follower token?


If you want to follow someone on the Diabits app, ask them to provide you with a follower token. In order to follow someone with the Diabits app, that person will need to have a Diabits app account and will have to connect a CGM to that account. Once they have created an account, they can send you a follower token.




How do I remove followers from my account?


View all of your followers by going to the settings menu and selecting “Manage Followers.” Your active followers are able to see your data. Any inactive followers have already been removed, and do not have access to your account. Remove a follower by finding them on the active followers list and swiping left on their name. The follower will be removed from your active followers list and moved to your inactive followers list. Note, you can reactivate a follower by swiping left on any follower in the inactive followers list.




How do I reactivate a follower I have removed?


On your followers list in the “Manage Followers” section of the settings menu, you will see a heading which reads “inactive followers.” Inactive followers are any followers you have removed. Inactive followers do not have access to your Diabits app data. To reactivate a follower who you have removed, find the follower you would like to reactivate in the inactive followers list. Simply swipe to the left on that follower’s name. The follower will be reactivated, and must simply log back into their Diabits app to begin following you once again.




What does insufficient data mean?


The Diabits app will begin to process your data as soon as you connect your CGM to your account. In order to generate an estimate we require a certain amount of data from your CGM to accurately model your trend. Note that during the learning period, while the Diabits app may be connected to your CGM you may not see an estimate, or may see an estimate shorter than 60 minutes. Insufficient data may appear above your graph if the Diabits app has not collected enough data to generate an estimate. You may also see two dashes (a “- -” symbol) where your blood sugar estimates would usually be. Ensure that your CGM is still connected and still measuring your blood sugar. If you are using a Dexcom CGM, ensure that your Share settings are still enabled.
If you see the insufficient data message and your CGM is connected, and reading data, please wait 30 minutes to see if estimates appear. If you CGM was disconnected this may solve the problem. Otherwise, please contact support at support@diabits.com.




Why don't I see any data on my graph page?


Data will appear on your graph page only once the Diabits app has built your personalized blood sugar model. This may take up to one hour after you activate your account and connect your CGM. Once your model is built the Diabits app will take between 3 and 7 days to fully personalize the model. In this time you will see your blood sugar trend, but not a full 60 minute estimate. If you’ve just set up your account, please check back in 30 minute to an hour. The Diabits app will not show any blood sugar estimate data if it cannot connect to your CGM. If your data has still not appeared after using the app for some time, check to ensure that your CGM is still collecting data. If you’re using a Dexcom CGM, ensure that Share is enabled on the account. If you still don’t see any data, try logging out of the app and closing it completely. When you relaunch the app it will call the server again to confirm if you have data.
If none of these solutions help, please contact support at support@diabits.com.




What does "no data" mean? - Dexcom and Nightscout


No data could indicate a couple of things, but generally it’s indicating that the Diabits app does not have enough information to generate estimates, or display any blood sugar data. If you see “no data” in your estimated blood sugar value it means that the Diabits app cannot provide a estimate. This can occur for a couple of reasons:

  1. Your device is not connected to the internet, and so the Diabits app cannot send estimates.
  2. Your device was not collecting data for the last 15 minutes, meaning the Diabits app cannot make an accurate estimate.
  3. You do not have estimate enabled on your account.
Troubleshooting:
  1. Ensure your device is connected to the internet via either wifi or data.
  2. Ensure your CGM has been collecting data. You will see gaps in your graph if the Diabits app has not been collecting data.
  3. Ensure your account has estimates enabled. If you are on trial read our support article about the learning period.
If you see “no data” in your current blood sugar value it means your CGM is not connected. For Dexcom users: the Diabits app collects your Dexcom CGM information from Dexcom Share. Three things can interrupt our ability to get data from Dexcom Share.
  1. Your CGM is inactive or not connected to your Dexcom app.
  2. Your Dexcom account does not have Share enabled, meaning we can’t connect to Share
  3. Your phone is not connected to the internet, meaning both you cannot send information to Share and we cannot pull data down from our server.
Troubleshooting:
  1. Ensure your phone is online. If either wifi or data are not connectead, you will not have data.
  2. Ensure Dexcom Share is enabled. For Nightscout users, ensure that your Nightscout account is still active.
  3. Ensure your CGM is active





Feature Questions

What's new?


We publish a change log of new features and changes to the app regularly. You can find it here.




What is the Diabits Weekly Analytics Report?


The Diabits Weekly Analytics Report is a weekly email which we’ll send to you to help you keep track of major trends in your blood sugar. The Weekly Analytics Report will include your weekly average blood sugar, standard deviation, weekly average time in range, an insight from the week, and a daily breakdown of your day- and night-time average blood sugar, and daily time in range.




What is my current blood sugar value?


Your graph page shows your current and future blood sugar state. You will find your current blood sugar value in the top left of your screen near. This number is your most recent blood sugar measurement from your CGM. The time of the measurement is above the number, and how long ago that measurement was taken is below. Both your current and future blood sugar values will be green if they are within your desired range, yellow if they are above your range, and red if they are below your range. To the right of your current blood sugar value you may sometimes see one or two arrows pointing up or down. This indicates the direction of travel of your blood sugar trend. If your blood sugar is returning to range, your arrows will be green. If your blood sugar is trending upwards out of range, the arrows will be yellow. If your blood sugar is going downwards out of range, the arrows will be red. Tap your current blood sugar value to see more information such as how the value corresponds to your target blood sugar range.




What is my future blood sugar value?


Your graph page shows your current and future blood sugar state. The number on the left is your future blood sugar measurement. Usually your estimate will be for 60 minutes into the future, however during the learning period your blood sugar estimate may be less than 60 minutes into the future. The precise time of the estimated value is above the number. Both your current and future blood sugar values will be green if they are within your desired range, yellow if they are above your range, and red if they are below your range. Tap your current blood sugar value to see more information such as how the value corresponds to your target blood sugar range.




What is my blood sugar graph?


The bottom half of the graph page is dedicated to the blood sugar graph. The default view for the graph will show your current blood sugar measurement in the center of the screen with one hour of measured blood sugar value on the left, and one hour of estimated blood sugar data to the right. The estimated blood sugar data will be drawn as a dotted line with a grey gradient beneath it. Measured blood sugar data collected from your CGM will be displayed with a solid line in either red, green or yellow, with a coloured gradient beneath it. A red line indicates the blood sugar measurement is below your target range. A green line indicates the blood sugar measurement is within your target range. A yellow line indicates the blood sugar measurement is above your target range. Note that you may not have estimated, or your estimates may only extend 30 minutes into the future, for the first 3-7 days of using the Diabits app while the model is training. The points to the left of the center are the measurements made by your CGM for the last hour. These are the actual values of your blood sugar given by your CGM and should correspond directly to the values you see when you reference your CGM display. Pinch the graph with two fingers to see more data at once. By default the graph view will be 2 hours. You may zoom out to see up to 24 hours. Scroll to the left or right on the graph with one finger to see older or newer data. Tap the graph to see detail at a given point on the graph. The detail for any given point will include the time of the measurement and the value of your blood sugar at that time. If you have tagged food or insulin, your insulin on board and carbs on board will be listed in the detail. Tags will also appear on your graph as small coloured icons.




What is my insulin on board, and how does it work?


You can add insulin tags into the Diabits app for either bolus or basal insulin. When you add an insulin tag, the amount of insulin delivered will be listed in your insulin on board rings below your current blood sugar measurement on the left side of your graph page. The outer ring of your insulin on board is your bolus insulin, and the inner ring is your basal. Over time, the Diabits app will calculate how much insulin is remaining in your body based on the type and amount of insulin you entered. On the right side of your graph page, your future insulin on board will also be listed. The insulin rings in your future insulin on board will read how much of insulin which the Diabits app calculates will be left active in your body one hour from now, as a proportion of the total insulin amount you tagged. Tap the insulin on board rings for more detail on the measurement. Keep in mind, the insulin on board value is an estimate. Each type of insulin has a specific onset delay, meaning how long before it starts working; a peak time, meaning the time at which it is facilitating the removal of glucose from the blood at the fastest rate; and a duration, meaning the duration of activity. The glycemic index in the Diabits app supports 5 different options supporting a variety of insulin properties. Using these values the Diabits app is able to generate general curves of insulin decay. It is important to point out that your insulin response will be dependent on many factors such as your insulin sensitivity, amount of activity, time of day, and general metabolism. The estimated values may therefore not reflect the exact insulin values.




What is my carbs on board, and how does it work?


Carbs on board, or COB, is the estimated grams of carbohydrates, or carbs, in your body that are waiting to be absorbed into your bloodstream. The Diabits app will display your carbs on board in the COB ring which is beneath your current blood sugar value on the graph page. In order to see a COB you must first create a tag with your most recent meal. If the tag is added for the current time the COB ring will fill completely. Over time, the COB ring will slowly empty, based on the glycemic index (GI) of the carbs you are eating. Carbs of different GI will take different amounts of time to absorb into your bloodstream. By default, the Diabits app will assume that any carbs added in a food tag are medium GI carbs. You can indicate if some carbs are high GI or low GI by adjusting the glycemic index filed in the food tag before saving. A high GI food such as anything containing simple sugars like a juice box, will not require much breaking down before the sugar can be absorbed into your bloodstream. As such, high GI foods will be absorbed quickly, and low GI foods will be absorbed slowly. You will see absorption by how quickly the COB ring empties. You may also see a COB ring below your estimated blood sugar value. This is your future carbs on board. The future COB ring will list the number of grams of carbs which the Diabits app estimates will still be available to be absorbed into your system 60 minutes from now. The amount to green which fills the future COB ring will be directly proportionate to the full current COB ring. You can tap on your COB ring to see more detail about the carbs which the Diabits app has listed. Note, you must tag your meals to have an accurate carbs on board. COB is calculated based on average expected absorption. An individual's actual speed of absorption of carbs into the bloodstream will vary based on physiology.




What is my glucose score?


Found in the upper section of your analytics page, your glucose score is a letter grade of how well you have managed your blood sugar over the past week. The glucose score takes into account each of your blood sugar readings from your CGM, as well as how frequently or significantly you are outside of range during the week. Tap the value of your score to see more information about the value.




What is my time in range?


Found in the upper section of your analytics page, your hours in range is a measure of the number of hours you’ve been within your target range within the last 24 hours of data. The hours in range updates every time you get a CGM reading. In general, a time in range above 16 hours is considered excellent, above 10 hours is considered decent, and below 10 hours may be a cause for concern. Tap the value of your time in range for more information about the score.




What is my HbA1c estimate?


Found in the upper section of your analytics page, your HbA1c estimate is an estimate of your HbA1c test result. The estimate is based on standards defined by the American Diabetes Association. The HbA1c estimate is accompanied by a confidence interval. As you record more glucose data, or as your glucose control becomes more regular the confidence interval will generally increase. Tap the value of your HbA1c estimate to see the confidence interval as well as more information. A minimum of two weeks of data is required to generate an HbA1c estimate. More data is taken into account when available.




What is my 3hr average?


Your 3hr average is an average of the previous three hours of the data your CGM has collected. This metric doesn’t indicate the direction of travel of your blood sugar levels, but can assist in understanding the consistency of your measurements. Tap the value of your 3hr average to see more information.




What are the insights on my analytics page?


Insights are found in the center of your analytics page, below your top four statistics, and above the recurrent highs and lows graph. Your insights display helpful, specific information about your trend which occur often or with some regularity to help you maintain better or more consistent control. For example, insights may point out that you have recurrent highs at specific times or on specific days. Tap on your insights section to see more information.




What is the probability of recurrent highs and lows?


The probability of recurrent highs and lows chart is found at the bottom of your analytics page. Your probability of recurrent highs and lows is a graphical representation of how likely you are to be outside of your target range, and in what direction, throughout the day. Recurrent highs and lows are measured based on 7 days of CGM data. The height or depth of the high or low displayed on the high and low chart is representative of the likelihood you are to be high or low at a given time, but not how high or low you are likely to be. If you are often 10 to 15 mg/dL outside of your target range at 3:00 PM, you may have a very high probability of being high for that time, but if you are 200 mg/dL out of range just once in a given week at 7:00 PM and are otherwise usually in-range, you will not have a significant probability of being high.




What is a tag, and how do I add a tag?


A tag is additional information you can give to the Diabits app to label your blood sugar graph, and to help the Diabits app better personalize your estimates. Tags help you to see how your blood sugar changes following different stimulus. You may tag a variety of events such as meals, insulin, exercise, blood sugar readings with a meter, and various features of your health. Add tags by pressing the plus sign at the center of the navigation bar at the bottom of your Diabits app. The plus sign will be visible on any screen, except for the settings menu. If you add a tag from the graph page, the tag will be added to the time you have selected on the graph by default. We recommend that when tagging on your graph, you move the selection point to where you want to add the tag, then add the tag, to avoid having to adjust the time later.




What is a food tag?


Food tags allow you to indicate that you’ve consumed a meal. To enter a food tag, you must enter the number of grams of carbs in the meal. By default, the time on a food tag will be the current time selected on your graph page, or if no time is selected, the time of day. On a food tag you may also add: a photo of the meal, a label for the meal, the glycemic index of the carbs in the meal, the number of grams of protein in the meal, and the number of grams of fat in the meal. Note, if you do not select a glycemic index then the Diabits app will assume that the glycemic index is medium. When you add a food tag, the number of grams of carbs consumed will be accounted for in your carbs on board (COB) ring.




What is an exercise tag?


Exercise tags allow you to indicate that you were doing some form of exercise. When you create an exercise tag you must enter a duration of the exercise in minutes, and select an intensity from the options: light, medium, and heavy. Exercise intensity is a relative measure of intensity compared to the sort of exercise you normally do. If you really pushed yourself, it’s probably heavy exercise. By default, the time on an exercise tag will be the current time selected on your graph page, or if no time is selected, the time of day. You may also label exercise tags with a name.




What is an insulin tag?


Insulin tags allow you to indicate that you’ve delivered some amount of insulin. The required fields on an insulin tag are whether the insulin was bolus or basal, the type of insulin, and the number of units of insulin delivered. By default, the time on an insulin tag will be the current time selected on your graph page, or if no time is selected, the time of day. On an insulin tag you may also enter your insulin:carb ratio and your correction factor. If you have set up default values for these ratios in your ratios journal, they will be automatically populated based on the insulin type tagged. Otherwise, enter your ratios. If you enter a new ratio, that will become your new default ratio for that type of insulin. When you add an insulin tag the units of insulin will be accounted for in your insulin on board (IOB) rings. Remember the outside ring is bolus insulin, and the inside ring is basal.




What is a health tag?


Health tags allow you to indicate various states of your personal health that may affect your blood sugar or physiology. With health tags you may track your menstrual cycle, an illness, when you have consumed alcohol, when you have consumed drugs or painkillers, when you are feeling high, or when you are feeling low. When you add a health tag you may also add a text note to include more detail. By default, the time on a health tag will be the current time selected on your graph page, or if no time is selected, the time of day.




What is a note tag?


A note tag is simply a text field which allows you to track some information which may not be accounted for in the other categories of tags. You may add a note tag to indicate that you removed your CGM for some amount of time, or simply to write down an observation which could impact your blood sugar, and you want to save for later. By default, the time on a note tag will be the current time selected on your graph page, or if no time is selected, the time of day.




What is a meter reading tag?


A meter reading tag allows you to track when you have manually tested your blood sugar with a glucometer. Enter the value of your reading. If you need to calibrate your CGM through the Diabits app, a meter reading tag will allow you to do this calibration. Otherwise, a meter reading tag simply keeps a record. By default, the time on a meter reading tag will be the current time selected on your graph page, or if no time is selected, the time of day.




What is a test tag?


Test tags allow you to track when you’ve had some test done which relates to your blood sugar health. Lab tests like HbA1c, blood pressure, and other tests which are done in a doctor’s office can be added as test tags. By default, the time on a test tag will be the current time selected on your graph page, or if no time is selected, the time of day.




What is an unknown event tag?


Unknown event tags are generated automatically by the Diabits app. They may be generated for a number of reasons, but usually correspond to a fluctuation or inflection in your blood sugar trend which may not be expected. When an unknown event tag is generated, you will see it listed as a grey circle containing a question mark on your graph page. You will also see a notification dot on your journal. The unknown event tag will be listed in the main page of your journal. Open your journal, select the tag, and review the data. If you recognize that something happened, or you did something which you can tag, fill in the unknown event tag. Otherwise, you may delete it.




What is the journal?


The journal is where all of the data that you have entered into the Diabits app about your day will be saved. In the journal there are many data-specific journals. There is a journal for insulin tags, food tags, meter readings and CGM readings, activity tags, health tags, insulin:carb ratios and correction factors, measurements like weight and height, note tags, and test tags. Access a specific journal to see more detail about your history of that sort of tag or data. In your journal’s main page you’ll only see a brief summary of your most recent tag for each journal.




What is the insulin journal?


The insulin journal is a list of all of the insulin tags you’ve ever entered into your Diabits account. Tags in the insulin journal are labeled and colour coded based on whether they were bolus insulin tags or basal insulin tags. You may quickly filter to see just bolus insulin or just basal insulin by tapping the bolus and basal toggle at the top of the journal. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page.




What is the food journal?


The food journal is a list of all of the food tags you’ve ever entered into your Diabits account. Tags in the food journal will also be labeled, if you labeled your tag, and listed with pictures if a picture was taken when the tag was created. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page.




What is the readings journal?


The readings journal is a list of all of the meter reading tags you’ve ever entered into your Diabits account as well as all of the CGM readings taken by your connected CGM. You can quickly filter by CGM readings or meter readings by selecting an option on the CGM or meter toggle at the top of the screen. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page. Note you cannot delete a data point collected by your CGM.




What is the health journal?


The health journal is a list of all of the health tags you’ve ever entered into your Diabits account. Health tags will be accompanied by the icon of the type of health tag you added. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page.




What is the activity journal?


The activity journal is a list of all of the activity tags you’ve ever entered into your Diabits account. Activity tags will be accompanied by the icon for the intensity level of the activity added. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page.




What is the ratios journal?


The ratios journal is where you can manage and track your insulin:carb ratio and correction factor. From the ratios journal you may set a default insulin:carb ratio and correction factor for any insulin you use. These are the defaults which will be used when you create an insulin tag. When you create an insulin tag which includes either a default or manually entered insulin:carb ratio or correction factor, the ratio entered will appear in the ratios journal. From the journal, tap any ratio to edit any of the data associated with it. You can also delete a ratio from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the ratio from the journal page.




What is the measurements journal?


The measurements journal is where you can manage and track your weight, height and BMI. Even if you’re height is not changing, we recommend entering your height at least once. This will allow the Diabits app to calculate your BMI. At the top of the measurements journal is a metric or imperial toggle. This toggle is not associated with any data in your Diabits app except for the measurements journal. If you like to manage your blood sugar in mmol/L, but track your weight in pounds, you can do that by adjusting the toggle in the measurements journal to imperial. From the journal, tap any measurement to edit any of the data associated with it. You can also delete a measurement from the journal by either tapping it and selecting the delete option in the top right of the edit measurement window, or by swiping left on the measurement from the journal page.




What is the tests journal?


The tests journal is a list of all of the tests tags you’ve ever entered into your Diabits account. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page.




What is the notes journal?


The notes journal is a list of all of the notes tags you’ve ever entered into your Diabits account. From the journal, tap any tag to edit any of the data associated with it. You can also delete a tag from the journal by either tapping it and selecting the delete option in the top right of the edit tag window, or by swiping left on the tag from the journal page.




How do I set a filter in my journal?


Filter any journal by tapping the filter button at the top of the journal. Some journals will also come with default filters. The insulin journal has a pre-set bolus and basal filter which you can simply tap to activate. The readings journal has a pre-set CGM and meter reading filter which can also be simply tapped to activate. For all other filters, use the filter button. When in the filter menu, select first the type of data you would like to filter by. Different types of data will be filterable by different parameters. When you select the type of filter you would like to add the options for that filter type will appear on screen. Generally filters may be added for two types of data. List filters allow you to filter by specific options from a list. For example, you may filter insulin type by the five types of insulin on the insulin type list. Range filters allow you to filter by a specific value. For example, the units of insulin filter lets you filter by whether or not the insulin tag contains units of insulin less than, equal to, greater than, or between one or two values. You may add more than one filter by tapping the “add more” button. When done hit save. To remove filters, reopen the filter menu and remove the filters you no longer want. Hit save to apply the changes.




What is my target range?


Your target range is the area where you want your blood sugar to generally be. By default, the target range will be set from 60 milligrams per decilitre (mg/dL), to 180 mg/dL. Set the target range based on where you want your blood sugar to regularly be. Your physician may recommend specific values. Set the target range by moving the yellow and red beads. The green area between the beads is your target range. Above the dial your low value and high value will change as you move the beads. The relevant notification settings which take your target range into account will notify you based on the settings you put in the dial.




What is the learning period?


Nobody has ‘normal’ blood sugar. That’s why the Diabits app doesn’t use a general model. Instead, we build a personalized model for every user. The Diabits app takes between 5 and 7 days to learn your blood sugar trends. During the learning period the Diabits app will provide some estimates, but these estimates will not be for a full 60 minutes. The learning period commences when you activate your Diabits app account by connecting any CGM. Learning will occur in the background by default, and you will see estimates after 3-5 days. Estimates will extend from 15 minutes to 60 minutes after 7-10 days, depending on how much your blood sugar fluctuates. You can accelerate the learning period by helping the Diabits app to personalize its model to you. Enter any of the following information to improve the Diabits app learning, and to see estimates faster:

  • Your date of birth
  • Your year of diagnosis with diabetes (if applicable)
  • Your insulin delivery method (if applicable)
  • Your gender
  • Your ethnicity
Tagging your CGM data will also help the Diabits app personalize your model and generate estimates sooner. Try some of the following:
  • Tag a meal including the number of carbs you’ve consumed
  • Tag an insulin bolus or basal
  • Tag exercise with an intensity of the workout




What is the high value notification?


The high values notification sends you a notification when your blood sugar has been above your target high for more than 30 minutes.




What is the low value notification?


The low values notification sends you a notification when your blood sugar drops below your target low, at any point.




What is the fast drop notification?


The fast drop notification sends you a notification when your blood sugar rapidly decreases in an unexpected manner. A fast drop notification will be generated when your blood sugar decreases by more than 10 mg/dL or 0.55 mmol/L in the span of 5 minutes, if the latter measurement is less than 80mg/dL or 4.4 mmol/L.




What is the no CGM data notification?


The no CGM data notification will send you a notification when your CGM has not sent data to the Diabits app for more than 60 minutes.




What is the no activity data notification?


The no activity data notification will send you a notification when your fitness wearable such as a fitbit or apple watch has not sent data to the Diabits app for more than 60 minutes.




What is the tag notification?


The tag notification will send you a notification when the Diabits app recommends that you tag a specific feature in your data that is interesting or unexpected. These are the tags that appear as “unknown event” tags.




What is a potential high notification?


Potential high notification will push a notification to you when your estimated blood sugar is expected to be above your target range at a specified time. You specify how far in advance you would like to receive a potential high notification using the slider below the notification toggle on the notification page.




What is a potential low notification?


Potential low notification will push a notification to you when your estimated blood sugar is expected to be below your target range at a specified time. You specify how far in advance you would like to receive a potential low notification using the slider below the notification toggle on the notification page.




How do I enable critical alerts?


Enable critical alerts in the Diabits app by scrolling to the customize notifications heading on the notification page. Tap bypass do not disturb. You may enable critical alerts for any type of notification which the Diabits app delivers. Select which types of notifications you would like to be delivered as critical alerts and switch them on. You may also adjust the volume at which the critical alert will be delivered at the bottom of the bypass do not disturb screen. Note: turning on critical alerts for a notification type will not enable the notification if it is not already enabled on the main screen of the notification page.




What are meter reminders and test reminders?


Meter reminders and test reminders are simple scheduled notifications which the Diabits app can send you on a regular basis. If you want to remember to test your blood sugar with a glucometer on a specific day or at a specific time, enable a meter reminder. If you set your appointment for a blood test for your HbA1c, and want to remember to write the results in your journal later, set a test reminder.




Can the Diabits app bypass my do not disturb setting?


The Diabits is able to generate any notification as a "critical alert," a special type of notification which ignores your phone's do-not-disturb setting. To enable this feature, open your notifications page and scoll down to the "customize notifications" section. Tap bypass do not disturb. You may enable critical alerts for any type of notification which the Diabits app delivers. Select which types of notifications you would like to be delivered as critical alerts and switch them on. You may also adjust the volume at which the critical alert will be delivered at the bottom of the bypass do not disturb screen. Note: turning on critical alerts for a notification type will not enable the notification if it is not already enabled on the main screen of the notification page.