Diabits Knowledge Base

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If you have questions about Diabits, or need any assistance using or understanding the app, you’ve come to the right place. This FAQ answers the most common questions we receive from our community, and if you don’t see your inquiry here, you can always reach Diabits support via email or through our in-app messaging service, available at the bottom of your settings page.

 

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If we don’t currently support your device, let us know you’re interested in using Diabits.

How does Diabits work?

Diabits uses a machine learning algorithm to determine the most likely values for your future blood sugar 15 to 60 minutes into the future. In addition to blood sugar data from your CGM and time of day, the algorithm can use a variety of data inputs—including activity, fitness, food, and insulin—to build your personalized model. The algorithm takes three to seven days to learn your unique physiology. During the learning period Diabits will generate estimates for a horizon shorter than 60 minutes. The algorithm will estimate further into the future as your CGM sends more data to the app, and as you continue to tag data and interact with Diabits. After about seven days, Diabits will have developed a fully personalized model and will display estimates for 60 minutes in the future.



What is the Learning Period?

Nobody has “normal” blood sugar. That’s why Diabits builds a personalized model for every user. It takes between 3 and 7 days for the app to learn your unique blood sugar trends. The learning period starts as soon as you activate your Diabits account by connecting a CGM. During the learning period, Diabits will provide some short-term estimates, typically around 5 to 15 minutes. Estimates will extend from 15 minutes to 60 minutes after approximately 7 days, though it could take up to 10 depending on how much your blood sugar fluctuates. You can accelerate the learning period by providing the Diabits algorithm with more data. Enter any of the following information to speed up the learning process and see your estimates faster:

  • Your year of diagnosis (if applicable)
  • Your insulin delivery method (if applicable)
  • Your gender
  • Your ethnicity
Tagging your CGM data will also help Diabits personalize your model and generate estimates sooner. Try some of the following:
  • Tag a meal, including the number of carbs you’ve consumed
  • Tag an insulin bolus or basal
  • Tag any exercise, along with the intensity of the workout



How accurate is Diabits?

The accuracy of Diabits estimates is continually assessed in-house. One study at BC Children’s Hospital in 2017 found our 60-minute estimations were 94.9% accurate. Simulated lab testing in 2019 found that our 60-minute estimations were 98.2% accurate. For more information about our algorithms and how we measure accuracy, visit our blog or check out our research.



Why don’t I see any data on my graph page?

Data will appear on your graph page only once Diabits starts collecting information from your CGM. This may take up to one hour after you activate your account and connect your continuous glucose monitor. Over the next three to seven days, Diabits will fully personalize your blood sugar model. During this time, you will see your blood sugar trend, but not a full 60-minute estimate. Diabits will not show any blood sugar estimate data if it cannot connect to your CGM. If your data has still not appeared after using the app for some time, check to ensure that your CGM is still collecting data.

  • If you’re using a Dexcom CGM, ensure that Share is enabled on the account.
  • If you’re using a MiaoMiao, ensure your phone’s bluetooth is enabled and your MiaoMiao is charged.
  • If you’re using an Abbott Freestyle Libre, please wait until after your Freestyle has “warmed up.”
Click here for more information on how to connect your CGM. If you’ve just set up your account, please check back in 30 minutes to one hour. If you still don’t see any data, try logging out of the app and closing it completely. When you relaunch the app, it will call the server again to confirm if you have data. If none of these solutions help, please contact support.



Why can’t I see a prediction?

There are several reasons you might not see predictions on Diabits.

  1. To stay well within regulatory guidelines, we’ve implemented a policy where users under 16 years old cannot use predictions. If you are under 16, your account will not show any predictions.
  2. If your prediction accuracy is below our minimum threshold for any reason, we turn off your predictions until they reach our minimum accuracy threshold.
  3. For a new prediction to be generated, Diabits requires at least three CGM blood sugar points in a row. If you’re having trouble connecting your CGM, visit here.
  4. If you have connected your CGM for the first time in the last five to seven days, you are in the learning period. While the algorithm is learning your unique physiology, you may not see any predictions, or they will have a very short horizon. After the learning period, you will be able to see your 60 minute predictions, provided other requirements are met.
  5. When you add an insulin tag, you will not receive predictive notifications for 30 minutes.



What is Endobits?

Endobits is our physician platform that works alongside Diabits. Using the platform, your Endocrinologist and care team can view your Diabits data remotely, assess your health, and contact you for in-person appointments if needed. If you are a healthcare professional interested in the platform, or think your Endocrinologist or certified diabetes educator (CDE) could benefit from using Endobits, please let us know .



Can I share my data with my endocrinologist or CDE?

There are a few ways you can work together with your care team to integrate Diabits into your treatment plan and better manage your blood sugar. We encourage you to share Diabits with your primary care provider, so that they can better help you with your treatment. You can bring your phone and share the app directly with your primary care provider during your next appointment. If you would like to share your Diabits data with your primary care provider more directly, you can send them a follower invite. We recommend asking your primary care provider first before inviting them to be your follower, as this may be outside the scope of their work, or may be against a local regulation governing physician-patient interaction. Endobits, our physician platform that works alongside Diabits, is the newest and most comprehensive way to share your data with your care team. Using the platform, your endocrinologist and care team can view your Diabits data remotely, assess your health, and contact you for in-person appointments if needed. If you are a healthcare professional interested in the platform, or think your endocrinologist or CDE could benefit from using Endobits, please let us know.



How do I “follow” someone who uses Diabits?

Following a loved one who uses Diabits allows you to keep up with their predictions and receive notifications if their blood sugar goes too high or low. This tutorial walks you through setting up a follower account, step by step.



Can I change, download, or delete my data?

There are two types of data in your account—measured data and user-entered data. Measured data is collected from your CGM and other wearable devices. If there is an issue with your measured data, it has likely come from your third-party device. On request, we can delete erroneous data points, but we cannot alter the data collected from a third-party device unless it’s clear that an error has occurred during the transfer of data from the third-party service or device to our services. Entered data is collected when you input data directly into your Diabits account, such as your date of birth, gender, year of diagnosis, ethnicity, height, and all data associated with your tags. You can download your data from the settings menu in Diabits and will be emailed a complete record of what is stored in your account. Should you wish to completely remove all your data from Diabits, we are happy to comply with a request. If you’re having any difficulty editing the data in your account, or would like to have your data removed from our records, please contact support.



What CGMs do you support?

We support any Dexcom device with Dexcom Share enabled. This includes some Dexcom G4 devices and all Dexcom G5 and G6 devices. You will need to turn on Dexcom Share inside the Dexcom app. We also support MiaoMiao, allowing you to connect to some Abbott devices, and Nightscout. Is your CGM not supported? Let us know and we’ll reach out when we integrate it.



How do I connect my CGM?

It’s our goal to make connecting your CGM as easy as possible. This article walks you through the step-by-step process of connecting a CGM, including how to enable Dexcom Share.



Can I reset my password?

You can reset your password in the Diabits settings menu by selecting “Account” and then clicking on “Password.” Enter your current password and your desired new password. Your password must be at least eight characters long and cannot include spaces. Select “Update” to save your changes. Please note, if you signed up for Diabits with Facebook or Google, you do not have a Diabits password and will need to continue logging in with the same account.



What is my login email?

If you forgot the email that you used to sign up for your Diabits account, please email us directly. We’ll work with you to confirm your identity and recover your account. Please note, if you signed up with Google or Facebook, there is no email connected to your account. If this may have been how you signed up, try logging in with these options.



How can I report a bug?

Please report any issues with your Diabits experience to our support team either in app by selecting the “Support” option in the settings menu, or by emailing us.



How can I recommend a feature?

You can let us know if you have an idea for ways we can improve Diabits. You can suggest features by contacting our support team either through the app by selecting the “Support” option in the settings menu, or by emailing us directly.



What is the Diabits Weekly Analytics Report?

The Diabits Weekly Analytics Report is a weekly email which we’ll send to you to help keep track of major trends in your blood sugar. The Weekly Analytics Report will include your weekly average blood sugar, standard deviation, weekly average time in range, and an insight from the week. It also features a daily breakdown of your daytime and nighttime average blood sugar, as well as your daily time in range.



What are tags?

A tag is additional information you can give Diabits to label your blood sugar graph, and to help Diabits better personalize your estimates. Tags help you to see how your blood sugar changes following different events. You may tag a variety of events such as meals, insulin, exercise, meter readings, and various other health-related factors. To add a tag, press the plus sign at the center of the navigation bar at the bottom of Diabits. The plus sign is visible on any screen, except for the settings menu. When on a tag page, there is a timestamp below the name of the event you’re tagging. You can tag past activities by tapping this timestamp and changing it to correspond to when the event occurred. You can see your tags on your graph at their corresponding times. All tags are collected in the journal. You can easily filter your journal to find specific tags by tapping the filter button, and selecting the types of tags you want to view.



What are unknown event tags?

You will be alerted with unknown event tags if Diabits suspects there was an event that changed your blood sugar that has not been tagged. These will pop up when you enter the app, and you will have the opportunity to fill in the event tag if an unreported event occurred. If nothing happened, just click cancel to delete the event tag.



What is my target range?

Your target range is the area where you want your blood sugar to generally be. By default, the target range in Diabits will be set from 70 milligrams per decilitre (mg/dL) (3.9 mmol/L) to 180 mg/dL (10.0 mmol/L). You can set the target range based on where you want your blood sugar to regularly be. Your physician may recommend other values. Units can be changed from mg/dL to mmol/L in settings.



Can Diabits bypass my phone’s do-not-disturb setting?

On iOS, Diabits is able to generate any notification as a "critical alert," a special type of notification which ignores your phone's do-not-disturb setting. On Android, you may change your notification settings on your phone’s system settings to let certain apps break do-not-disturb modes. This will differ depending on the device. To enable this feature on iOS:

  1. Open your notifications page and scroll down to"customize notifications."
  2. Tap “bypass do not disturb.”
You may enable critical alerts for any type of notification. Select which types of notifications you would like to be delivered as critical alerts, and switch them on. You may also adjust the volume of the critical alert at the bottom of the screen. Please note that turning on critical alerts for a notification type will not enable the notification if it is not already enabled on the main notifications page.



How is my data protected and stored?

We hold your data securely and never share or distribute any data without your consent. For more information, read our Privacy Policy.



What is the Endobits Companion App?

The Endobits Companion App is a data collection app for patients to share their data with their physicians on Endobits, our physician platform for tracking patient data.



I have an Endobits Companion App account - can I use Diabits?

If you made an account on the Endobits Companion App, you can use those credentials to log into Diabits and vice versa.

Your Journal and other data is all connected.



Disclaimer: Diabits ("the app") is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management. The estimates of blood sugar in Diabits should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM"). Always refer to the measurement made by your CGM before making any corrections with food, insulin, or otherwise. Do not use Diabits to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system. Diabits is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider. The data displayed in Diabits, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact. Only your CGM itself may be considered a fully accurate source from which to view or receive data from your CGM. The estimates in Diabits are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future. The machine learning model which powers Diabits takes between three and seven days to learn your personal physiology, and will become more accurate with continued use. Diabits, by default, sets the low boundary of your target range at 70 mg/dL or 3.9 mmol/L. The high boundary is set at 180 mg/dL or 10 mmol/L. You may change these values at any time, and should set your target range boundaries based on the recommendation of your primary care provider.