Diabits Knowledge Base
If you have questions about Diabits, or need any assistance using or understanding the app, you’ve come to the right place. This FAQ answers the most common questions we receive from our community, and if you don’t see your inquiry here, you can always reach Diabits support via email or through our in-app messaging service, available at the bottom of your settings page.
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If we don’t currently support your device, let us know you’re interested in using Diabits.
How does Diabits work?
Diabits uses a machine learning algorithm to determine the most likely values for your future blood sugar 15 to 60 minutes into the future. In addition to blood sugar data from your CGM and time of day, the algorithm can use a variety of data inputs—including activity, fitness, food, and insulin—to build your personalized model. The algorithm takes three to seven days to learn your unique physiology. During the learning period Diabits will generate estimates for a horizon shorter than 60 minutes. The algorithm will estimate further into the future as your CGM sends more data to the app, and as you continue to tag data and interact with Diabits. After about seven days, Diabits will have developed a fully personalized model and will display estimates for 60 minutes in the future.
What is the Learning Period?
Nobody has “normal” blood sugar. That’s why Diabits builds a personalized model for every user. It takes between 3 and 7 days for the app to learn your unique blood sugar trends. The learning period starts as soon as you activate your Diabits account by connecting a CGM.
Your year of diagnosis (if applicable)
Your insulin delivery method (if applicable)
Tag a meal, including the number of carbs you’ve consumed
Tag an insulin bolus or basal
Tag any exercise, along with the intensity of the workout
How accurate is Diabits?
Why don’t I see any data on my graph page?
If you’re using a Dexcom CGM, ensure that Share is enabled on the account.
If you’re using a MiaoMiao, ensure your phone’s bluetooth is enabled and your MiaoMiao is charged.
If you’re using an Abbott Freestyle Libre, please wait until after your Freestyle has “warmed up.”
Why can’t I see a prediction?
To stay well within regulatory guidelines, we’ve implemented a policy where users under 16 years old cannot use predictions. If you are under 16, your account will not show any predictions.
If your prediction accuracy is below our minimum threshold for any reason, we turn off your predictions until they reach our minimum accuracy threshold.
For a new prediction to be generated, Diabits requires at least three CGM blood sugar points in a row. If you’re having trouble connecting your CGM, visit here.
If you have connected your CGM for the first time in the last five to seven days, you are in the learning period. While the algorithm is learning your unique physiology, you may not see any predictions, or they will have a very short horizon. After the learning period, you will be able to see your 60 minute predictions, provided other requirements are met.
When you add an insulin tag, you will not receive predictive notifications for 30 minutes.
What is Endobits?
Can I share my data with my endocrinologist or CDE?
How do I “follow” someone who uses Diabits?
Can I change, download, or delete my data?
What CGMs do you support?
How do I connect my CGM?
Can I reset my password?
What is my login email?
How can I report a bug?
How can I recommend a feature?
You can let us know if you have an idea for ways we can improve Diabits. You can suggest features by contacting our support team either through the app by selecting the “Support” option in the settings menu, or by emailing us directly.
What is the Diabits Weekly Analytics Report?
The Diabits Weekly Analytics Report is a weekly email which we’ll send to you to help keep track of major trends in your blood sugar. The Weekly Analytics Report will include your weekly average blood sugar, standard deviation, weekly average time in range, and an insight from the week. It also features a daily breakdown of your daytime and nighttime average blood sugar, as well as your daily time in range.
What are tags?
What are unknown event tags?
What is my target range?
Can Diabits bypass my phone’s do-not-disturb setting?
Open your notifications page and scroll down to"customize notifications."
Tap “bypass do not disturb.”
How is my data protected and stored?
What is the Endobits Companion App?
The Endobits Companion App is a data collection app for patients to share their data with their physicians on Endobits, our physician platform for tracking patient data.
I have an Endobits Companion App account - can I use Diabits?
If you made an account on the Endobits Companion App, you can use those credentials to log into Diabits and vice versa.
Your Journal and other data is all connected.
Disclaimer: Diabits ("the app") is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management. The estimates of blood sugar in Diabits should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM"). Always refer to the measurement made by your CGM before making any corrections with food, insulin, or otherwise. Do not use Diabits to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system. Diabits is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider. The data displayed in Diabits, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact. Only your CGM itself may be considered a fully accurate source from which to view or receive data from your CGM. The estimates in Diabits are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future. The machine learning model which powers Diabits takes between three and seven days to learn your personal physiology, and will become more accurate with continued use. Diabits, by default, sets the low boundary of your target range at 70 mg/dL or 3.9 mmol/L. The high boundary is set at 180 mg/dL or 10 mmol/L. You may change these values at any time, and should set your target range boundaries based on the recommendation of your primary care provider.