Diabits Knowledge Base

Welcome!  Use these FAQs to learn about Diabits, and solve common issues.  If your inquiry is not answered here, you can reach Diabits support via email or through our in-app messaging service, available at the bottom of your settings page.


For business and licensing inquiries, please reach us through info@bioconscious.tech


For information regarding Bio Conscious Technologies, visit our website


If we don’t currently support your device, let us know you’re interested in using Diabits.

FAQ Topics:


What is the Learning Period? 

Nobody has ‘normal’ blood sugar. That’s why Diabits doesn’t use a general model. Instead, we build a personalized model for every user. Diabits takes between 5 and 7 days to learn your unique blood sugar trends. The learning period starts when you activate your Diabits account by connecting a CGM!


During the learning period, Diabits will provide some short term estimates, typically around 5-15 minutes. Estimates will extend from 15 minutes to 60 minutes after 7-10 days, depending on how much your blood sugar fluctuates.


You can accelerate the learning period by providing the Diabits algorithm with more information. Enter any of the following information to speed up learning, and to see your estimates faster: 

  • Your year of diagnosis with diabetes (if applicable) 

  • Your insulin delivery method (if applicable) 

  • Your gender

  • Your ethnicity


Tagging your CGM data will also help Diabits personalize your model and generate estimates sooner. Try some of the following: 

  • Tag a meal including the number of carbs you’ve consumed

  • Tag an insulin bolus or basal 

  • Tag exercise with an intensity of the workout

How does Diabits work?

Diabits uses a machine learning algorithm to determine the most likely values for your future blood sugar 15-60 minutes into the future. The algorithm can use a variety of data inputs to build your personalized model. 


The primary inputs are blood sugar data from your CGM and time of day. 


Other inputs that can be added to the algorithm include activity, fitness, food, and insulin data.  While these secondary inputs help Diabits better personalize your results, they are not necessary for the app to function. 


The algorithm takes 3 to 7 days to learn your unique physiology.  During the learning period Diabits will generate estimates for a horizon shorter than 60 minutes.  The algorithm will estimate further into the future as your CGM sends more data to the app, and as you tag data and interact with the app.  After about 7 days, Diabits will have developed a fully personalized model and will display estimates for 60 minutes in the future.


When using Diabits, remember this important disclaimer: 


Diabits ("the app") is designed to demonstrate the potential value of estimating blood sugar in order to assist with diabetes management.  The estimates of blood sugar in Diabits should only be considered in direct conjunction with the data from your continuous glucose monitor ("CGM").  Always refer to the measurement made by your CGM before making any corrections with food, insulin, or otherwise. Do not use Diabits to determine insulin dose, or to control an insulin pump or other sort of insulin delivery system.  Diabits is not intended to replace any self-monitoring practices, or other treatment methods prescribed by your primary care provider. The data displayed in Diabits, including the blood sugar estimates, the measured value, or any other details about your blood sugar trends should not be taken as fact.  Only your CGM itself may be considered a fully accurate source from which to view or receive data from your CGM. The estimates in Diabits are made by a machine learning algorithm and may or may not be representative of your actual blood sugar in the future. The machine learning model which powers Diabits takes between three and seven days to learn your personal physiology, and will become more accurate with continued use.  Diabits, by default, sets the low boundary of your target range at 70 mg/dL or 3.9 mmol/L. The high boundary is set at 180 mg/dL or 10 mmol/L. You may change these values at any time, and should set your target range boundaries based on the recommendation of your primary care provider.  


How accurate is Diabits?

The accuracy of Diabits estimates are continually assessed in-house. One study at BC Children’s Hospital in 2017 found our 60-minute estimations were 94.9% accurate. Simulated lab testing in 2019 found that our 60-minute estimations were 98.2% accurate. 


For more information about the algorithms and how we measure accuracy, visit our blog or check out our research.


Why don’t I see any data on my graph page?

Data will appear on your graph page only once Diabits started collecting data from your CGM. This may take up to one hour after you activate your account and connect your CGM. Over the next 3-7 days, Diabits will fully personalize your blood sugar model. During this time you will see your blood sugar trend, but not a full 60 minute estimate.  


If you’ve just set up your account, please check back in 30 minute to one hour. If you are using an Abbott Freestyle Libre, please wait until after your Freestyle has “warmed up.”  


Diabits will not show any blood sugar estimate data if it cannot connect to your CGM. If your data has still not appeared after using the app for some time, check to ensure that your CGM is still collecting data.  If you’re using a Dexcom CGM, ensure that Share is enabled on the account. If you’re using a MiaoMiao, ensure your phone’s bluetooth is enabled and your MiaoMiao is charged. Click here for more information on how to connect your CGM.


If you still don’t see any data, try logging out of the app and closing it completely. When you relaunch the app it will call the server again to confirm if you have data.


If none of these solutions help, please contact support


Where is my prediction?

There are several reasons you might not see predictions on Diabits.

  1. To stay well within regulatory guidelines, we’ve implemented a policy where users under 16 years old cannot use predictions. If you are under 16, your account will not show any predictions.

  2. If your prediction accuracy is below our minimum threshold for any reason, we turn off your predictions until they reach our minimum accuracy threshold. 

  3. For a new prediction to be generated, Diabits requires at least 3 CGM blood sugar points in a row. If you’re having trouble connecting your CGM, visit here. 

  4. If you have connected your CGM for the first time in the last 5-7 days, you are in the learning period. While the algorithm is learning your unique physiology, you may not see any predictions, or they will have a very short horizon. After 5-7 days, you will be able to see your 60-minute predictions, provided other requirements are met.

  5. When you add an insulin tag, you will not receive predictive high notifications for 30 minutes.


What is Endobits? 

Endobits is our physician platform that works alongside Diabits. Using the platform, your endocrinologist and care team can view your Diabits data remotely, assess your health, and call you in for in-person appointments, if needed. Endobits drastically improves patient care and reduces overall strain on the health care system. 


Endobits is free for patients and is available in the United States and Canada. 


If you are a health care professional interested in the platform, or think your endocrinologist or CDE could benefit from using Endobits, please let us know.

Can I share my data with my endocrinologist or CDE?

There are a few ways you can work together with your care team to integrate Diabits into your treatment plan and help you better manage your blood sugar. 


We encourage you to share Diabits with your primary care provider, so that they can better help you with your treatment.  You can bring your phone and share the app directly with your primary care provider during your next appointment.


Another option if you would like to share your Diabits data with your primary care provider more directly is to send them a follower invite. We recommend asking your primary care provider first before inviting them to be your follower, as this may be outside the scope of their work, or may be against a local regulation governing physician-patient interaction.


We are excited to announce the newest and most comprehensive way to share your data with your care team, through our new platform Endobits! Endobits is our physician platform that works alongside Diabits. Using the platform, your endocrinologist and care team can view your Diabits data remotely, assess your health, and call you in for in-person appointments, if needed. Endobits drastically improves patient care and reduces overall strain on the health care system. 


Endobits is free for patients.


If you are a health care professional interested in the platform, or think your endocrinologist or CDE could benefit from using Endobits, please let us know.

How do I “follow” someone who uses Diabits?

Following a loved one who uses Diabits is easy! You can keep up with their predictions and receive notifications if their blood sugar goes too high or low.


This tutorial walks you through setting up a follower account, step by step. 

I want to learn more about how my data is protected and stored.

We hold your data securely and never share or distribute any data without your consent. You can read our privacy policy here.

Can I change, download or delete my data?

There are two types of data in your account, measured data and user-entered data.  


Measured data is collected from your CGM and other wearable devices. If there is an issue with your measured data it has likely come from your 3rd party device. On request, we can delete erroneous data points, but we cannot alter the data collected from a 3rd party device unless it is clear that an error has occurred during the transfer of data from the 3rd party service or device, to our services.  Please contact support to go through this process.


Entered data is collected when you enter data into your Diabits account like your date of birth, gender, year of diagnosis with diabetes, ethnicity, height, and all data associated with your tags.  If you have difficulty editing any data in your account, contact support for assistance.  


You can download your data from the settings menu in Diabits. You will be emailed a complete record of what is stored in your account.


Should you wish to completely remove all your data from Diabits, we are happy to comply with a request to purge your data from our records. Please email support@diabits.com to start this process.  

What CGMs do you support?

We support any Dexcom device with Dexcom Share enabled. This includes some Dexcom G4 devices and all Dexcom G5 and G6 devices. You will need to turn on Dexcom Share inside the Dexcom app.


We also support MiaoMiao, allowing you to connect to some Abbott devices, and Nightscout


Is your CGM not supported? Let us know and we’ll reach out when we integrate it.

How do I connect my CGM? / I’m having trouble with my CGM!

It is our goal to make connecting your CGM as easy as possible. 


This article walks you through the steps of connecting a CGM, including how to enable Dexcom Share.

I’d like to reset my password

You can reset your password in Diabits settings menu by selecting your “Account” setting and selecting the “Password” line. Enter your current password and your desired new password.


Your password must be at least 8 characters long and cannot include spaces. Select “Update” to save your changes.  


Please note, if you signed up for Diabits with Facebook or Google you do not have a password and will have to log in using this account.

I forgot my login email

If you forgot the email that you used to sign up for your Diabits account please email us directly at support@diabits.com.  We’ll work with you to confirm your identity and recover your account. 


Please note, if you signed up with Google or Facebook, there is no email connected to your account.  If this may have been how you signed up, try logging in with these options.

I've found a bug / I’d like to recommend a feature

Please report any issues with your Diabits experience to our support team either in-app by selecting the “Support” option in the settings menu, or by emailing support@diabits.com


You can also let us know if you have an idea for ways we can improve Diabits.    You can suggest features by contacting our support team either through the app by selecting the “Support” option in the settings menu, or by emailing support@diabits.com

What is the Diabits Weekly Analytics Report? 

The Diabits Weekly Analytics Report is a weekly email which we’ll send to you to help you keep track of major trends in your blood sugar.  The Weekly Analytics Report will include your weekly average blood sugar, standard deviation, weekly average time in range, an insight from the week, and a daily breakdown of your day- and night-time average blood sugar, and daily time in range.  

What are tags? / What is the Journal?

A tag is additional information you can give Diabits to label your blood sugar graph, and to help Diabits better personalize your estimates. Tags help you to see how your blood sugar changes following different events.  


You may tag a variety of events such as meals, insulin, exercise, meter readings, and various other features of your health.  


To add a tag, press the plus sign at the center of the navigation bar at the bottom of Diabits.   The plus sign is visible on any screen, except for the settings menu.  


When on a tag page, there is a timestamp below the name of the event you’re tagging. You can tag past activities by tapping this timestamp and changing to to correspond to when the event occurred. 


You can see your tags on your graph at their corresponding times.


Tags can also be viewed in the Journal, which is where all tags are collected.  You can easily filter your journal to find specific tags by tapping the filter button, and selecting the types of tags you want to view. 

What are unknown event tags? 

You will be alerted with unknown event tags if Diabits suspects there was an event that changed your blood sugar that has not been tagged. These will pop up when you enter the app, and you will have the opportunity to fill in the event tag if an unreported event occurred. 


If nothing happened, just click cancel to delete the event tag! 

What is my target range? 

Your target range is the area where you want your blood sugar to generally be. By default, the target range in Diabits will be set from 70 milligrams per decilitre (mg/dL) (3.9 mmol/L), to 180 mg/dL (10.0 mmol/L). You can set the target range based on where you want your blood sugar to regularly be. Your physician may recommend other values. 


Units can be changed from mg/dL to mmol/L in settings. 

Can Diabits bypass my phone’s do-not-disturb setting?

On iOS, Diabits is able to generate any notification as a "critical alert," a special type of notification which ignores your phone's do-not-disturb setting. 


On Android, you may change your notification settings on your phone’s system settings to let certain apps break do-not-disturb.  This will differ on different devices.


To enable this feature on iOS, open your notifications page and scroll down to the "customize notifications" section.


Tap “bypass do not disturb”. 


You may enable critical alerts for any type of notification.  Select which types of notifications you would like to be delivered as critical alerts, and switch them on.


You may also adjust the volume of the critical alert at the bottom of the screen.


Please note that turning on critical alerts for a notification type will not enable the notification if it is not already enabled on the main notifications page.

Are you hiring?

The Bio Conscious Technologies team is expanding. As we scale, we continue to work towards creating solutions for diabetes and other chronic diseases. We’re looking for talented people that are passionate and share our vision for creating personalized disease prevention and management solutions.


We want to hear from you! You can reach out to us directly at info@bioconscious.tech. In your email, include a little information about yourself, what sort of role you are looking for, and why you're passionate about what we do.  


We are also often hiring for specific roles. Check out our careers page for more information.

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